Frequently asked question

Below you can find answers to the questions we are most often asked about making purchases from our store:









How can I check the availability of products?


Next to each product you will find information on its availability in the store:

  • No goods – currently zero items in stock; if you are particularly interested in that product, let us know by e-mail at  or by telephone on +48.22.732-19-70 (Polish), +48.22.864-77-85 (English)
  • Low stock – the last items are still in stock, so hurry with your purchase!
  • Medium stock – we have at least several or a larger number of items in stock
  • Large stock – we have a sufficient quantity of the product in stock to fulfil many orders
  • Available to order – we can obtain the product specially for you; contact us by e-mail at or by telephone on +48.22.732-19-70 (Polish), +48.22.864-77-85 (English)
  • Delivery expected – the product will be available shortly
  • Withdrawn – our store no longer offers the product



How can I check the progress of an order?


We will send information to your e-mail address about progress in fulfilling your order. Also, on logging on to your account, you will be able to access full information about your current and past orders: status, content, addresses given, etc.



How long will I have to wait for delivery?


Immediately after placing an order, you will receive an email with your order summary. Next email,  you will receive testifies to the beginning of the order realisation. To your email address we will send all actual informations about your order.  All realized (sent) orders are confirmed by email, which contains tracking number and link the courier website also. Our policy is to send paid orders on the same day (paid and placed to 1.00 pm).


Date of receipt of goods = dispatch date + delivery time


The dispatch date depends on the availability of products and the selected method of payment, while the delivery time depends on your chosen method of delivery.

» detailed information on fulfilment of orders



What methods of delivery are available?


Depending on the quantity and weight of the products ordered, the chosen method of payment and your own preferences, you may select one of the following methods of delivery:

  • courier,
  • Polish Post office (economy or priority delivery),




How much will I pay for delivery?


The total shipping charge you will know after adding products to the shopping cart, choosing preferred delivery and payment method – in the summary you will see the total cost. Depending on chosen method of delivery, you will see different prices. Cost of delivery is always included on sales document (bill of sale or invoice).


» detailed delivery costs



How can I pay for my order?


Depending on the value of the order, the chosen method of delivery and your own preferences, you can choose one of the following methods of payment:

  • electronic payment (PayPal) – Recommended method!
  • transfer to bank account

Attention! If you are not logged in to our shop, and electronic payment system was interrupted – in this situation you can pay by bank transfer only. Our banking account is shown in the email you have received from us (email you entered during your registration process), or in our contact details.

» detailed description of payment methods



Can I collect goods in person?


Sorry, for domestic orders only.



What are discount coupons?


During many of our promotional campaigns we offer discount coupons to our customers. They take the form of codes which should be entered in the appropriate field in the shopping basket. This will cause the amount payable to be calculated taking account of the discount.

Remember that most discount codes have an expiry date. After this date the code becomes inactive and can no longer be used to obtain a discount.



What is the storeroom?


The storeroom is an area where you can add products that you are still thinking about. This function is available only to registered users.

If you are debating whether to buy a particular product, and you have an account with us, just log on and add the product to your storeroom. The products in the storeroom are remembered for you. When you next log on to the store, you will find all of the products you saved. At any time you can return to them, move them to the shopping basket or remove them from the storeroom.



Can I obtain a VAT invoice?


Yes, you can obtain a VAT invoice for products bought from our store. For this purpose, when placing an order, on the form with your data select the “Firm” option and supply the invoice details. State your wish to receive a VAT invoice in the Remarks (under “Additional information”). If the delivery address differs from the invoice address, mark the “Different delivery address” option on the form and state the address to which the goods are to be delivered.

The date of issue of the VAT invoice will be the date on which your order was dispatched. It is not possible to change this date.

If you do not declared willingness to receive an invoice – we will prepare bill of sale by default.



How can I change my order?


You can modify your order only up to the time when it has been fully made up. After it has been sent to the stated address, changes are no longer possible. To make any changes to your order (change of address, addition of product, change to method of payment or delivery), contact us as quickly as possible, preferably by telephone: +48.22.732-19-70 (Polish),  +48.22.864-77-85 (English)



I placed an order in error. How can I cancel it?


You can cancel your order only up to the time when it has been fully made up. After it has been sent to the stated address, cancellation is no longer possible. To cancel an order, contact us as quickly as possible, please send email or call telephone: +48.22.732-19-70 (Polish),  +48.22.864-77-85 (English)



Where is my package?


Always after sending the parcel, we send proof of dispatch – email. I this email you will receive tracking number and link to track your parcel (for all shipping method: Polish Mail/Courier). If there is a problem with delivery or you can not track your parcel, call us: +48.22.864-77-85. Remember, Polish Mail can handle your complaint after 14 days from the dispatch. In the holiday season – time of delivery can be lengthened.



I have a problem with a product I ordered. What now?


Before accepting a package, always check that it has not been damaged in transit. If the packaging carries visible external damage, we advise that you refuse delivery of the package and then contact us by telephone on +48.22.732-19-70 (Polish) . +48.22.864-77-85 (English)


» detailed complaint procedure



Can I return a product that I have purchased?


Yes, in accordance to the Act (DZ.U.2014 pos. 827) from 30 May 2014, within 14 days from the receiving your parcel, you can return ordered products without giving a reason.

» description of complaints and returns

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